At NEW CELEBRITIES, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

1. Eligibility for Refunds
You may request a refund if:
- The item is damaged, defective, or not as described.
- You received the wrong item.
- Your order did not arrive.

To be eligible:
- Items must be unused, in their original condition, and with all tags/packaging.
- You must contact us within 7 days of receiving your order.

2. Non-Refundable Items
We do not offer refunds on:
- Items marked as final sale or clearance.
- Used, washed, or damaged items caused by misuse.
- Gift cards or digital products (if any).

3. How to Request a Refund
To start a refund request:
1. Contact us through our Contact Us page or email (if shown on the site).
2. Include:
- Your full name
- Order number
- Item(s) you want to return
- Reason for the refund
- Photos of the item and packaging (if damaged/defective)

We will review your request and let you know if it is approved and how to return the item.

4. Return Shipping
- If the item is damaged, defective, or we sent the wrong item, we may cover or reimburse return shipping (details will be shared in our reply).
- In other cases, you may be responsible for return shipping costs.

5. Refund Processing
- Once we receive and inspect your return, we’ll notify you of the approval or rejection.
- If approved, your refund will be processed to your original payment method.
- Please allow 7–14 business days for the refund to appear, depending on your bank or payment provider.

6. Late or Missing Refunds
If you haven’t received a refund after we confirm it was processed:
- First check your bank or payment account again.
- Then contact your bank or card company; it may take some time before your refund is officially posted.
- If you still have issues, contact us with your order details.

7. Contact
If you have any questions about this Refund Policy, please reach out to us via the Contact Us page on our website.